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Whitehouse Primary School, 2 Doagh Rd, Newtownabbey

Comments & Complaints Policy



A comprehensive Comments and Complaints Policy is both a mark of a confident school and recognised good practice. It ensures that concerns are dealt with promptly, fairly and effectively.

Comments and Complaints Policy

Whitehouse Primary School seeks to be a ‘listening school’ and will do its best to enable parents/guardians to feel confident to raise issues and concerns with appropriate staff.

Comments and complaints will be considered following a clear set of procedures based on Education Authority guidance. These procedures will be made clear to any parent/guardian or member of the public making a complaint.

A school will try to resolve a parent’s/guardian’s concern as informally and quickly as possible and always make clear what action, if any, is being taken.

The Board of Governors will consider complaints through the Complaints Committee where it has been impossible to resolve them at school management level.

A full copy of the policy can be downloaded from this site (School/Policies) or on request from the school office.